Privacy Policy

1. Introduction

Vision Framing, LLC ("Vision Framing," "we," "us," or "our") operates the website at https://vision-framing.com and provides general construction, residential and commercial building, remodeling, and related services throughout Central Florida and surrounding areas. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a contact or quote request, communicate with us by phone or email, or receive project-related text messages where you have consented. This policy is effective as of September 9, 2026. By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide and certain information that is collected automatically when you use our website.

Information you submit through our contact form. When you request a quote or otherwise contact us through the form on vision-framing.com, we may collect your first name, last name, email address, phone number, the service you are interested in, and your message. If you check the SMS consent box, we also record your opt-in to receive text messages from Vision Framing, LLC.

Information you provide by other means. If you call us, email us, or meet with us in person, we may collect your name, contact details, project address, property information, photos, preferences, and other details needed to evaluate and perform your project.

Automatically collected technical data. When you visit our website, our servers and third-party tools may automatically collect information such as your IP address, browser type and version, device type, operating system, referring URL, pages viewed, date and time of access, and general usage data. We use this information to maintain site security, troubleshoot issues, and understand how visitors use our site.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including to:

Respond to quote requests, questions, and other inquiries you submit through our website or by phone or email
Schedule consultations, site visits, and project work, and coordinate with you throughout the construction process
Send project updates, scheduling reminders, and customer support messages by SMS where you have provided consent
Operate our business, maintain internal records, manage accounts, and improve our services and website
Comply with applicable laws, respond to lawful requests, and protect our rights, property, and safety and that of our clients and others

We do not use your information for purposes materially different from those described in this policy without providing notice or obtaining consent where required by law.

4. SMS Communications

If you provide a mobile phone number and opt in, Vision Framing, LLC may send you text messages related to your inquiry and project. The following terms apply to our SMS program:

Customers opt in by submitting the contact form on vision-framing.com and checking the box consenting to receive text messages from Vision Framing, LLC
Messages relate to quotes, scheduling, project updates, support, and promotional offers
Message frequency varies
Message and data rates may apply
Reply STOP to opt out at any time; reply HELP for help
Consent to receive SMS is not a condition of purchase

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain records of SMS consent and opt-out requests as required for compliance and customer service. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

5. Sharing of Information

We do not sell your personal information. We may share information only as described below and solely to operate our business:

Service providers. We use trusted vendors to help us run our business, such as our form processor (Formspree), SMS messaging provider, customer relationship or project management tools, email and hosting providers. These providers may access personal information only to perform services on our behalf and are expected to protect it consistent with this policy and applicable law.
Legal and safety. We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or property.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate protections.

Except as stated in the SMS Communications section above, we do not share mobile opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including responding to inquiries, managing active and completed projects, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, tax, and regulatory requirements. Retention periods may vary depending on the type of information and how it was collected. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.

7. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to request access, correction, or deletion of certain data, or to object to or restrict certain processing. You may also opt out of marketing emails by following unsubscribe instructions in those messages, and opt out of SMS messages at any time by replying STOP to any text message from us.

To exercise your choices or submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before responding. We will respond within a reasonable timeframe and as required by applicable law.

8. Cookies and Analytics

Our website may use cookies, local storage, and similar technologies to enable basic functionality, remember preferences, and help us understand site traffic and performance. We may use Google reCAPTCHA on our contact form to help protect against spam and abuse; reCAPTCHA may collect device and usage information subject to Google's policies. We may also use basic analytics tools that collect aggregated or de-identified usage data. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

9. Third-Party Services

Our contact form submissions are processed by Formspree, a third-party form handling service. Form submissions are also protected by Google reCAPTCHA. These services may process information you submit according to their own privacy policies and terms. We encourage you to review Google's Privacy Policy and Terms of Service at policies.google.com/privacy and Formspree's policies at their website. Our website may also link to third-party sites; we are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide additional notice. Your continued use of our website or services after an updated policy is posted constitutes acceptance of the revised policy, to the extent permitted by law.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact Vision Framing, LLC:

Vision Framing, LLC
3525 Tom Matthews Rd, Lakeland, FL 33810
Phone: (863) 581-7299
Email: office@vision-framing.com
Website: https://vision-framing.com